Check the size guide on each product page. it maps shoe size to sock size so you can order with confidence. If you're between sizes, we generally recommend sizing up.
F.A.Q.s.
How do I find my correct sock size?
Can I cancel my order?
Yes. Orders can be cancelled any
time before they're processed or shipped. Once an order has been dispatched, it
can no longer be cancelled and will need to follow our exchange or store-credit
process instead.
Do you offer refunds?
We don't issue refunds to your
original payment method. If an exchange isn't possible, we'll issue an Auraal
Gift Card equal to the item's value, valid for 12 months giving you plenty of
time to use it on a future purchase.
How do I request an exchange?
Email us at help@auraal.com
with:
Your order number.
The item you'd like to exchange.
The size or variant you'd like instead.
Our team will guide you through
the next steps.
Who pays for return shipping?
You're responsible for return shipping costs, unless we sent you the wrong item, the item arrived damaged, or there's a confirmed manufacturing defect in those cases, we cover the cost.
What ifmy order arrives damaged or incorrect?
Contact us within 24 hours of delivery at help@auraal.com with your order number and photos of the issue. We'll send a replacement at no extra cost; if one isn't available, we'll issue store credit instead.